Remote Technical Support

Vamark Remote IT Support Outsourcing Services

Vamark provides comprehensive remote IT support outsourcing services for businesses of all sizes. Remote technical support and administration of user workstations, network and telecommunications infrastructure, and server equipment help reduce operational costs and ensure the secure, uninterrupted performance of your organization’s IT environment.

Core Service Areas

Workstation Support

• Operating system (OS) configuration and maintenance

• Troubleshooting and issue resolution

• Software installation, updates, and ongoing support

Server Infrastructure Support

• Server configuration and optimization

• Continuous monitoring

• Ongoing system administration

Core IT Infrastructure Management

• Active Directory (AD), DNS, DHCP services support

Email Systems Support

• Microsoft Exchange, MDaemon, Postfix administration and maintenance

Database Administration

• Oracle Database and Microsoft SQL Server

• Continuous monitoring of DBMS and applications

• Data backup and recovery management

Virtualization Environment Support

• Microsoft Hyper-V

• VMware

• Citrix

• Virtual Desktop Infrastructure (VDI) solutions

Data Storage Systems Support

• Configuration and remote maintenance

• Backup system management (Symantec, EMC, HP, IBM solutions, tape libraries)

• Support for geographically distributed infrastructures

Data Network Support

• Local (LAN), wireless (Wi-Fi), and wide area networks (WAN)

• IP telephony

• Contact centers

• Video conferencing systems

• Cisco-based network solutions

File Resource Management

• Access control configuration for file servers and shared folders

• Disk space monitoring and quota management

Corporate Portal Management

• Support of open-source and enterprise platforms

• Custom portal solutions

IT Staff Outsourcing

Key Benefits:

• Reduced recruitment and personnel maintenance costs

• Lower operational and legal risks

• Decreased administrative overhead

• Access to specialists with the required expertise and availability

• Focus on core business processes

• Improved financial performance indicators

• Service quality guaranteed under contractual SLA terms

Specialists Provided by Vamark:

• Service Desk engineers

• System administrators

• Network and data transmission engineers (Cisco expertise)

• Information security administrators

• Database and business application administrators

• VoIP and telephony specialists

• Temporary replacement of in-house IT staff (vacation, medical leave, training)

• Full replacement of an internal IT specialist or entire IT department