*All prices indicated in the calculator are not final. To determine the exact cost of services, a preliminary audit is required — which we provide free of charge.
Our company Vamark provides comprehensive support for computers and IT systems for enterprises and organizations. IT outsourcing services are available in Kyiv and throughout Ukraine.
You are not required to order full IT outsourcing immediately. We can sign a contract for only the specific support services you currently need. If necessary, you can later expand the scope of outsourced services.
When signing a contract for IT maintenance services, the number of requests and on-site visits is unlimited.
IT Maintenance Services Include:
1. General System and Technical Services
Documentation of the company’s IT resources (during the first month of service):
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Preparation of hardware and software specifications for workstations
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Development of structural diagrams of cable systems and information networks
Organization of automated systems and services (during the first month of service):
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Data file backup configuration
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Antivirus scanning and monitoring
Consultations for managers or responsible persons:
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Selection of hardware (computers, monitors, printers, etc.)
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Selection of system and server software
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Selection of application software
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Design of information networks
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Organization of Internet connectivity, including dedicated channels
Commissioning of new equipment:
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Preparation of specifications for equipment suppliers
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Coordination of delivery terms and conditions
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Delivery, installation at the workplace, and necessary connections
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Installation of operating systems, device drivers, and application software
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Configuration of peripheral devices (printers, scanners, plotters, etc.)
Remote support (by phone / via Service Desk ticket system):
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Operating system configuration and routine software setup (using remote access tools)
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Troubleshooting and diagnostics
On-site visits:
If equipment configuration is required on-site, our specialist (or team) will visit your location.
2. Mandatory Preventive Maintenance
Performed weekly or as needed at a time agreed with the Client (for example, every Monday from 10:00 to 12:00).
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Checking file systems on user computers and fixing issues
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Monitoring data backup processes and correcting errors
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Monitoring stable operation of hardware, operating systems, and applications
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Antivirus monitoring, database updates, and test scanning
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Updating software components (office applications, Internet and email software, 1C: Enterprise, etc.)
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User consultations in a Q&A format
3. Operational and Emergency Services
Performed in case of emergency or urgent situations affecting the Client’s computer systems and software that significantly impact business operations and require immediate resolution.
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Start of emergency work — within no more than 2 hours from receiving the request (or within the shortest agreed time)
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Duration — until the issue is fully resolved
Includes:
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Urgent consultations for managers and users by phone or email
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Emergency updates of application and system software
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Emergency troubleshooting of software and hardware
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Emergency recovery of data from backups
Installation, Updates, and Configuration of:
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Software
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Hardware components (network adapters, video and audio cards, etc.)
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Peripheral devices (printers, scanners, plotters, etc.)
Internet and Network Access Organization:
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Internet access from a local network or remote access to the local network
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Group email setup
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Shared access to Internet resources
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Configuration of terminal servers and remote desktops
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Internet connection diagnostics
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Troubleshooting Internet connectivity issues
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Communication with the provider on behalf of the Client
Employee Workstation Support:
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Troubleshooting hardware and software issues at the workplace
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Configuration of existing hardware and software
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Setup of a new workstation (equipment connection, OS installation, office software such as Microsoft Office or OpenOffice, archivers, email clients, browsers, connection to structured cabling system)
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Relocation of a workstation (equipment disconnection, reconnection, and configuration; physical relocation handled by the Client)
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System unit diagnostics and replacement of failed components (cost of spare parts is not included in the service contract)
Active and Passive Network Equipment (switches, routers, firewalls):
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Restoration, replacement, and connection of active network equipment (replacement equipment provided by the Client)
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Faulty cable detection, crimping, and connection of new cables (cable cost not included in the contract)
Printer Maintenance:
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Connecting printers to user PCs
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Troubleshooting
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Cartridge replacement/refilling (new cartridges and consumables are paid separately)